BOSTON + 311
Working closely with a community group in Boston’s Chinatown, we proposed a platform for collaborative and participatory urban design by redesigning Boston’s 311 application.
But first, we learned a little about Chinatown.
1
INSTAGRAM SCAVENGER HUNT
2
FLYERS AND POSTCARDS
3
COLLABORATIVE MAPPING
4
URBAN DESIGN BOARD GAME
location based prompt and response
These conversations yielded three intentions:
Help community associations understand their constituencies,
while balancing technological and in-person conversation.
Formalize valuable, unstructured community conversations
without sacrificing complexity.
Mantain data transparency and ownership for citizens.
while balancing technological and in-person conversation.
Formalize valuable, unstructured community conversations
without sacrificing complexity.
Mantain data transparency and ownership for citizens.
So we proposed Boston + 311:
utilize the existing digital infrastructure of BOS:311 which already has:![]()
- claim filing
- map-based UI
- a dedicated user base
(existing application)
+
additional ability to cite multiple claims into one actionable “problem” (working title)
![]()
Visual representation
of citation structure
• data transparency
• intuitive priority
![]()
of citation structure
• data transparency
• intuitive priority
A platform for collaborative brainstorming about
quality-of-life issues in Boston.
wireframe sketches:
