BOSTON + 311


Working closely with a community group in Boston’s Chinatown, we proposed a platform for collaborative and participatory urban design by redesigning Boston’s 311 application.


But first, we learned a little about Chinatown.



 


1

INSTAGRAM SCAVENGER HUNT


2

FLYERS AND POSTCARDS

3

COLLABORATIVE MAPPING

4

URBAN DESIGN BOARD GAME

location based prompt and response


These conversations yielded three intentions:



Help community associations understand their constituencies,
while balancing technological and in-person conversation.

Formalize valuable, unstructured community conversations
without sacrificing complexity.

Mantain data transparency and ownership for citizens.


So we proposed Boston + 311:




utilize the existing digital infrastructure of BOS:311 which already has:
  • claim filing
  • map-based UI
  • a dedicated user base


(existing application)

+


additional ability to cite multiple claims into one actionable “problem” (working title)






Visual representation
of citation structure
   •   data transparency
•   intuitive priority  




A platform for collaborative brainstorming about
quality-of-life issues in Boston.






wireframe sketches:


Made in collaboration with Aaron Heskes and Soo Ho Choi